At LiteWork Events, we strive to create exceptional experiences for our guests. We highly value our customer relationships and are committed to addressing any concerns with respect and care. Our below policies aim to ensure fair and transparent information that allow us to protect the resources necessary to continue offering exceptional events. By purchasing a ticket, you agree to these terms, and we encourage you to contact us with any questions or concerns.
Photo and Video Content Captured During Events
By purchasing a ticket to our events, guests agree that the organizers shall have the right to photograph, film or video broadcast their likeness, and that such likeness may be captured during any LiteWork event for the purposes of business promotion or related business activity.
If a guest wishes not to be photographed or filmed during an event, we ask that they kindly notify the multimedia team on-site, and our team will make their best effort to respect their request. Please note that our staff cannot gurantee full omission of specific individuals in crowd or candid shots. If a guest does not notify the camera crew of their desire not to be photographed or filmed, we reserve the right to utilize event content as needed for the purposes of marketing and related activity.
Requests to be removed from social media posts or other online material can be made via writing and will be reviewed in accordance to this policy. Due to the highly subjective nature of multimedia, we cannot gurantee every request for removal will be honored, so we suggest that guests inform the camera crew of their wishes in-person to avoid any possible future discomfort with their representation.
We respect the representation of each one of our guests, and will always make our best effort not to capture anyone in a derogatory, inappropriate or otherwise offensive manner.
Event Cancellations or Rescheduling
Generally, most tickets are non-refundable. However, we understand that extenuating circumstances may arise, and will do our best to honor extreme situations that may prevent a guest from attending an event.
No-shows and late cancellation notifications are not eligible for refunds, credits, or transfers. A cancellation is considered late once the start time of the originally scheduled event has passed, unless a special exception has been offered in writing. For example, if an event is scheduled to begin at 3 PM on a Saturday, and a guest notifies us of their inability to attend at any point after 3 PM, no refund will be issued. This allows us to more effectively anticipate the expected number of guests and manage both logistics and resources accordingly.
In the event the cancellation or rescheduling occurs on our end, customers will be notified at least 24 hours in advance, and will be notified in writing of the available options for redeeming the value of their original ticket purchase- whether it be a refund, event credit or other accomodation. Requests for accommodation must be received in writing via email. If LiteWork Events must reschedule a function or activity, we will provide guests with a reasonable timeline to notify us of their inability to attend the new date. If guests do not respond within the timeline provided in the reschedule notice, or if they notify us outside of the “late cancellation” window detailed above, their original ticket will be transferred to the new date and no refund will be issued.
Unless otherwise stated, customer-initiated cancellations are non-refundable, but customers may transfer their ticket to another individual or receive a credit for a future event if notice is given at least 48 hours in advance in writing.
Social media correspondence will not be honored. All requests must be made in writing via email.
Chargebacks or Bank Disputes for Tickets Purchased
We encourage customers to reach out to our team directly if there are any concerns with a purchase, including but not limited to: refund requests, duplicate purchases, the purchase of the wrong ticket type, etc. Please note that when a guest files a dispute with their financial institution or with Eventbrite, these claims can have a significant negative impact on our business. The time and resources required to address chargebacks, along with the associated fees, affect our ability to continue offering meaningful events. In addition, bank disputes undermine the trust and respect we strive to build with our guests.
If a chargeback is filed, under any circumstance, we reserve the right to deny the disputer any future entry to our events. In most cases, either the bank or Eventbrite will notify us of the name and email of the guest who has filed a dispute. As such, we will do our best to communicate any concerns or violations of this policy in a timely and professional manner.
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